Terms & Conditions
Contract Formation
After order placement, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.
All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.
At checkout, you will be required to accept terms and conditions check box marked “I accept the expatspantry.com terms and conditions”. Please understand that products may only be ordered if you accept the terms and conditions, refusal to do so will prevent you from ordering products on the website.
Consumer rights
If you are contracting as a consumer, you may cancel a contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.
To cancel a contract, you must inform us in writing or by sending an email to customerservices@expatspantry.co.uk You must return the Product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).
Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Except where a Product is defective, you may not cancel a contract for the supply of any of the following:
Products produced or altered to your own specification;
Perishable goods, including fresh foods or plants;
All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.
Product Images
Product images are for illustrative purposes only, and whilst representative of the product exact packaging detail may vary from time to time, subject to changes by the manufacturer. Equally, manufacturers occasionally change their recipes or item weight. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order.
Price and payment
Prices include VAT (with the exception of Norway and Switzerland, which may attract additional VAT charged by our courier at the point of import) but exclude delivery costs, which will be added to the total amount due before you place your order. You are given the option of correcting any errors before you confirm your order to us.
Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
If we have made a pricing error by displaying a lower price than the correct price, we will either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection. If the pricing error is unmistakeable, we are under no obligation to provide the product to you at the incorrect (lower) price.
If we have incorrectly displayed a higher price, we will confirm the correct price to you in the Dispatch Confirmation and refund the difference to your card.
We will charge your credit or debit card at the time of checkout.
All payments shall be made in United Kingdom pounds sterling, Euros, US, Australian, New Zealand, Canadian Dollars or South African Rand. Please note that Expats Pantry cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorisation of your credit/debit card.
Promotions and Discounts
Only one promotional offer or type of discount per order will be accepted. This includes but is not limited to the redemption of promotional codes and multibuy discounts.
This rule at checkout and apply the relevant promotional offer in order of priority. You will be able to review your final order during the checkout process.
Availability and delivery
We aim to dispatch your order within 3 working days of receipt and it should be with you within 2 to 10 working days of dispatch (Most European destinations 2 to 5 working days, non-European countries 4 to 10 working days approximately). UK weekends and Bank holidays are not classed as working days. Because we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter. Delivery times may be longer for certain products.
Where a product is out of stock we will offer you a refund or contact you regarding an alternative.
When purchasing chocolate or confectionery destined for countries with hot climates, this is done at your own risk. Ambient orders including chocolate and confectionery are send via courier or postal services and are not sent in chilled packaging.
If purchasing chilled items, these will be delivered separately. You will be supplied with an estimated delivery date, and subsequently a tracking number which will enable you to access accurate details of the delivery progress and status of your parcel online. You agree that either yourself or another person will be in to accept delivery of chilled items, and that Ex Pats Pantry Ltd cannot be held responsible for chilled goods that spoil as a result of nobody being available to take delivery of the goods.
If purchasing chilled items and a parcel should arrive damaged, the driver will give you a document reporting the damage and may ask to stay and witness you open the box to check the contents. In this scenario, you must report it to Ex Pats Pantry immediately and send Ex Pats Pantry a copy of the papers. If the driver does not provide you with this document detailing the damage, any damaged box should be refused at the door.
Risk and title
The Products will be at your risk from the time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Our refunds policy
When you return a Product to us:
because you have cancelled the contract between us within the 30-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
because the Product is defective, we will examine the returned Product and replace it or provide a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
When breakages occur during delivery, we require photographic evidence from you to demonstrate that the product is indeed broken. If we are satisfied that the product has been broken, and that the damage has been caused in transit, we will refund the price of the product in full.
We will usually refund any money to the card used to pay for your purchase.
When a product is past it’s sell by date, we require photographic evidence from you to demonstrate that this is the case. If we are satisfied that we have supplied an out of date product we will refund the price of the product in full.
Claims for refunds must be made within 25 days of dispatch.
Our liability
We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.
This does not include or limit in any way our liability:
For death or personal injury caused by our negligence;
Under section 2(3) of the Consumer Protection Act 1987;
For fraud or fraudulent misrepresentation; or
For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Import duty and customs
If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
If you are ordering products for delivery to EU Countries, the courier will be the Broker clearing customs on your behalf. As such, you give a mandate of empowerment to the courier delivering your order, as authorisation to clear the goods on your behalf.
Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Notices
All notices given by you to us must be given to Expatpantry.com at customerservices@expatspantry.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.
Transfer of Rights and Obligations
You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following
Strikes, lock-outs or other industrial action;
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks;
The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
Waiver
If we fail to insist upon strict performance of any of your obligations under this agreement, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.
Severability
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire agreement
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
Our right to vary these terms and conditions
We may revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.
Law and jurisdiction
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement if a product has been shipped until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Intellectual property
All web site design, text, photography, graphics and their selection and arrangement, unless otherwise indicated are copyright of expatspantry.com
If we trademarks used on this web site are the property of their respective owners. These trademarks are protected by law and you may not use these trademarks.
You are not permitted to use any of our copyrighted material or trademarks in any way. If you do so without our written consent we will have a right of action against you in law for copyright and/or trade mark infringement and such material must be removed with immediate effect.
Disclaimer
We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to:
the operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website;
the availability of this website. Access to this Website may be interrupted, restricted or delayed for any reason and at any time (for example, to enable changes to be made);
the compatibility or performance of this website with (or its effect on) your computer equipment;
this website being free from errors, defects, viruses or other harmful features, programs or devices;
Alterations
We may alter this website, terms of use and conditions and disclaimers at any time.
the accuracy, completeness, suitability, timeliness or fitness for any particular purpose of any content on this website or accessed through a link on this website.
Terms of Use
These terms of use apply to your use of our website expatspantry.com.
Please read all of these terms carefully. By continuing to use our website, you agree to be bound by them. If you do not accept these terms of use, you should not visit or use our website.
Our terms of use, together with any documents referred to in them, set out the terms on which you may make use of expatspantry.com (our website).
Accessibility
Where possible, we have made provisions to our website to allow for access by the visually impaired. Provisions have been made under the guidance of the W3 Consortium. You can find out more information about this guidance on their website at www.w3.org.
Access to Our Website
You may access most areas of our website without registering your details with us, and you do not have to open an account to place an order, however your details will be retained in order to process the order. You can register an account.
You are responsible for making all arrangements necessary for access to our website. We grant you access to our website on a temporary basis. We may change the arrangements for access to, deny access to, close or suspend part or the whole of our website or any of the services offered on our website, at any time, for any period of time, and for any reason without telling you beforehand and without liability.
We do not guarantee uninterrupted and/or reliable access to our website and make no guarantees as to its operation, functionality or otherwise.
Protection of the Content of Our Website
If you have registered an account, please keep your username, password and any other information relevant to your access to our website and/or the creation of an account, confidential. You must not give this information to anyone (except where you have registered on behalf of somebody else in which case you may disclose the information to them only). We are the owner or the licensee of all intellectual property rights and data in our website and in material published on it, including the “look and feel” of our website.
Accuracy of the Content of Our Website
The information contained in our website has been published in good faith and we will do our best to ensure that it is accurate. However, occasionally, it may be incorrect, incomplete or out of date due to human error or circumstances beyond our control. Our Terms and Conditions of Sale explain your rights in relation to any price changes or errors on our website or any products which you have received that do not match the description on our website.
Where product information is incorrect due to an error or circumstances beyond our control, we reserve the right not to accept your order for the affected products, or if your order has already been accepted, not to supply the affected products to you. We will notify you if this is the case and will not charge you for the product.
Any reviews or opinions on our website are for information purposes only and should not be construed as recommendations or advice.
Website Usage
What you can do with our website
You may use our site only for lawful purposes and in accordance with these terms of use.
You may print or download/save one copy of each page of our website for your personal references purposes.
You may download/save (and print, if required) any information we expressly make available for download on our website a reasonable number of times for your personal references purposes.
What you cannot do with our website
You must not copy, scrape, distribute, reproduce or modify any material printed or downloaded from our website. You must not use any illustrations, photographs, video or audio sequences or any graphics from our website separately from any accompanying text, or remove any indications of ownership. Where there are no indications of ownership you must acknowledge our status (and that of any identified contributors) as the authors of the material.
You must not post or publish any copies or downloads of materials which come from our website on any networked computer, or make any statements or undertake any actions which could result in liability for us.
You must not, and must not attempt to:
use our website to carry out or assist any unlawful or criminal activity;
use our website to receive, access or transmit material which is defamatory, obscene, offensive or sexually explicit or which contains or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
use our website in any way that infringes any third party’s intellectual property rights or data protection or privacy rights and or breaches any contractual duty or duty of confidence;
use our website to be threatening or harassing to any other person or to cause annoyance to, inconvenience or needless anxiety, upset, harm or embarrassment to any other person;
use our website to impersonate any person, or to misrepresent your identity or affiliation with any person;
use the whole or part of our website or its content for any commercial or money-making purpose without having our written consent to do so beforehand;
access parts of our website that are not intended for public use;
access or monitor our website or any of its content other than using the site’s navigational structure or for any purpose other than that expressly permitted in our terms of use;
do anything which places an unreasonably large load on our site, or its supporting computer systems;
attempt to disrupt or interfere with our website in any way or with another person’s use of our website, or use our website as a means of disrupting or interfering with other websites;
probe, scan or test the vulnerability of our website or any network connected to it;
wilfully corrupt any data, documents or material available on our website or insert or knowingly or recklessly transmit or distribute a virus into our network and computer systems so as to cause harm to our website, us or other users or which is likely to bring our website or us into disrepute;
reproduce, duplicate, copy scrape, or re-sell any part of our website in contravention of the provisions of these terms of use;
access without authority, interfere with, damage or disrupt any equipment, network or software on which our site is stored or which is used or owned by our site or that of a third party; or
assist, encourage or permit any other person to do any of the acts described above.
All the above are forbidden regardless of the means used, including but not limited to, hacking or by the introduction of any worms, trojans, virus, unauthorised, malicious or harmful code or other harmful software (viruses). Some of the acts described above may be criminal acts under the Computer Misuse Act 1990.
Computer Viruses
We will try to ensure that our website is free of viruses, however, unfortunately due to the inherent risks associated with using the Internet we cannot guarantee that it is. It is your responsibility to protect your computer against viruses and ensure that you log off shared computers after using our website.
Breach of These Terms of Use
If we think that you have breached these terms of use, we may take such action as we consider appropriate in the circumstances, including, but not limited to all or any of the following actions:
- we may temporarily or permanently prevent you from using our website;
- we may issue a warning to you;
- we may take legal proceedings against you (and may seek reimbursement of all costs any and all losses, damages, liabilities, expenses and costs incurred by us as a result of your breach of this policy on an indemnity (pound for pound) basis;
- we may require that you return or destroy copies of materials you have made in breach of our terms of use; and/or
we may disclose such information to law enforcement authorities as we feel is necessary.
Linking and Links to Other Websites
Links to Our Website
You may create links to our website, provided that you: only create links from websites owned by you; create the link in a way that is fair and legal and does not damage our reputation or take advantage of it; do not suggest any form of association, approval or endorsement on our part where none exists, or which implies that any of the content of our website is your own or licensed to you, or which otherwise amounts to framing.
We reserve the right to withdraw linking permission at any time without notice and to employ such measures as are necessary to remove any linking or framing to our website.
Links to Other Websites
Our website may from time to time contain links to websites of advertisers, affiliates and websites we feel may be of interest to you. Such links are provided for your convenience only and are not endorsed by us.
Such websites are not under our control and we are not responsible for their content. If you have any queries about such websites, you should contact the operator of the website. We recommend that you always check the websites’ terms and conditions before you use them.
General
Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable).
Nothing under the contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.
We revise our terms of use from time to time. You should regularly check for changes we make to these terms of use. If you do not agree with them, you should stop using our website.
As far as is legally possible, all aspects of the contract formed in respect of your use of our site shall be governed by English law and the parties agree to the non-exclusive jurisdiction of the English courts. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.
Limitation of liability
We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage or any loss of income, profits, anticipated savings, goodwill or data whether arising in tort, contract, operation of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by our Sale Terms.
If any of these terms and conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the terms and conditions shall not be affected.
Governing law
These terms and this disclaimer and any claim based on use of information from this web site shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.
Information about us
ExpatsPantry.com is operated by Ex Pats Pantry Limited.
We are registered in England and Wales under company number 12570878, Registered address is 145 Anglian Way, Coventry, United Kingdom.
Updated: 11th December 2023