You can access our home page and browse our site without disclosing personal information. However, by submitting Personal Data to us you accept that we may process your Personal Data in accordance with Ex Pats Pantry’s Privacy Policy.

Your data

We may collect the following types of data from you:



Email address

Telephone Number

Your order history

Your payment details are not stored by us and are submitted directly to our third-party payment providers via a 128-bit encrypted connection.

You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Third party vendors, including Google, show adverts for Ex Pats Pantry on the internet. These vendors may use cookies to serve ads based on a user’s prior visits to Ex Pats Pantry. Users can opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

Our details

Our details are:

Ex Pats Pantry 145 Anglian Way, Coventry, CV3 1QR, United Kingdom

email (Data Protection Officer):

Our use of your data is committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act 1998 (the “Act”) very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.

We undertake not to provide your Personal Data to third parties save in accordance with this policy.

We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access.

Your rights

You may ask us whether we are storing personal information about you by emailing us at and if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.

While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.

We reserve the right to make changes to this Privacy Policy at any time. Changes will be set out here so that you always know how we will use the Personal Data that you give us, and to whom we might disclose it.

If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact

EU GDPR Relevant Policy

We want to make your shopping experience with us as seamless and relevant as possible. To do this, we use varies pieces of data to personalise our service and messaging to you. Below we will outline:

a) The different ways we collect your data

b) What we do with the information we collect

c) The choices you have about your data

d) How and when we share your information

e) How long we store your information

f) Our policy on age restriction information

g) Your options

Your GDPR status

I am opted in

a) The different ways we collect your data

In a nut shell: We collect 2 types of data from you. Personal data like delivery address to enable us to fulfil our service. Behavioural data to better improve our service to you, which we will only collect if you Opt In.

Personal Detail

When you register with Ex Pats Pantry, you give us details such as your name and delivery information. This is to make your shopping experience quicker and easier when it comes to checking out.

We ask for your contact details to alert you via email for the following actions


Order Confirmation

Order dispatch

Order tracking (where applicable)


Should you choose to register, we will ask you to confirm your email address via email

Login reminders (should you request this)

Technical detail

Whenever you use a website, app or any other service online, certain information gets logged automatically. This data is useful in optimising your experience. We collect

Web logs – this is used for server administration.

Cookies – Cookie Policy

Transactional Information

Transaction processing requires us to capture billing and delivery information for us to carry out our service.

Invoice information stored for accounting purposed

Delivery information stored for delivery

Where applicable, an order tracking number will be generated in conjunction with third-party carriers to fulfil the service.

Payment information such as credit/debit card is captures by the payment provider (Stripe/Paypal). We never hold your payment details.

Information you choose to give us

Should you opt in, we collect your email address for email marketing. There are sometimes additional bits of personal information (such as number of people in household) that we ask for which is optional.

b) What we do with the information we collect

In summary, we use your data to better improve the service for the user

The information we collect from you is used to improve the service and your experience with us. We have a legitimate interest in using your information in these ways as they improve the service for the end user. Below are the ways we use your information.

Identify the country that you are in, so we can show you product which are available to you, and not show you products which are unavailable to be sent to your country.

We also track your currency preference for the same reason.

Provide customer service

Send you service or support messages, updates, security alerts and account notifications

Collect browsing information so we can tailor our communication to you, should you be opted into our email marketing.

Use browsing data to better target our advertising across Google and Facebook

c) Choices you have about your data

In summary: We allow full control over how your data is used. We provide the tools to restrict how much of your data we process or if you want it deleted all together.

Personal Data

You can modify your personal data (First name, Last name, Address) in the My Account section of the website. Having an account with us is not compulsory so if you choose to not have this data stored with us, then you can simply not make an account with us. The only time your personal data will be stored is outlined in this policy in section a.

Behavioural Data

We will only use our behavioural tracking tools, if you have opted in to the GDPR prompt at the top of the website.

Right to be forgotten

If you no longer want your information to be held by Ex Pats Pantry, you can request that we erase your information and close your account. Please note that if you choose to do so:

We may retain some information for legitimate business interests, such as fraud detection.

We may retain some payment information for as legal obligations, such as tax, legal reporting and auditing obligations.

Please email the Data Protection Officer at to begin the process of erasing your data.

How and when we share information

It is necessary to share and transfer data, both internally and externally. Below are the ways in which we do this.

Stripe – When you purchase from Ex Pats Pantry, we share information with Stripe in order to process payments to allow a purchase to be completed. You can review Stripes Privacy policy at

If you choose to save payment information to your account for future purchases, this information is saved and managed by Stripe.

Google Analytics

We have legitimate interest in analysing the performance of our website including number of visitors, transactions, type of devices and location to help improve our service.

Operational software

As part of our operational processes Ex Pats Pantry will transfer order and delivery information internally and with our shipping partners in order to process and complete orders.

Social Media

Your information may be used to create audience profiles on social media channels such as Facebook and Instagram in order to prospect for customers whom may be interested in Ex Pats Pantry’s service.

Law Enforcement or Government Agencies

We will only share information if we believe the disclosure is reasonably necessary to comply with a law, regulation or legal request.

d) How long we hold your information

We hold your information only so long as we need it to provide our service to you. We will hold your transactional information for up to 5 years for tax/auditing.

e) Age restrictions

You need to be over 16 to use this service.

f) Your Options

Under the new policy, you have options about your information which are listed below. You will need to contact us to have some of this processed.

Access the information we hold about you. This will be completed 30 days of you asking for it – in some cases there is an administrative fee attached to the processing of information.

Object to us processing your information. To receive any marketing materials to us, you will need to OPT-IN however if you are opted in and no longer want to be, you can use the unsubscribe button at the bottom of the email. If you are having any problems, please contact us.

Complain to a regulator. If you are based in the EEA and think that we have not complied with the data protection laws, you have a right to lodge a complaint with the Data Protection Commissioner.

Updated: 11th December 2023